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VIEWPOINT TIPS

Battery Type:

• Your ViewPoint has two plug-in high-power, rechargeable NiMH (Nickel Metal Hydride) battery packs. This type of battery resists developing a "memory".
  
• Each fully charged battery pack can deliver "up to 6 hours of non-stop operation" according to the manufacturer, PANJA / AMX.
  
  

Recharging:

• When cradled on the docking station the battery inside the ViewPoint will "trickle charge" in a charging cycle of 20 hours after which it stops charging the battery regardless of the power level.
  
• When the Viewpoint is removed from the docking station the spare battery will rapidly recharge in four hours.
  
• If a ViewPoint is cradled on the docking station the spare battery located inside the docking station stops recharging.
  
• TIP: If your ViewPoint becomes unresponsive, locks up, or seems to be sending a weak control signal to your system --- swap the battery in your viewpoint for the fully charged spare battery stored in the docking station.
  
  

The Three Docking Station Lights (LEDs):

• YELLOW = a ViewPoint is properly connected to the docking station.
  
• RED = a battery is being charged inside the docking station.
  
• GREEN = the battery inside the docking station is fully charged.
  
  

Viewpoint Storage Tip (revised 9/2000):

• If you are going to store your viewpoint for several weeks it is recommended that you leave it out of the docking station. Before you use it again, replace the ViewPoint battery with the spare from the docking station (that has been plugged in for at least four hours to ensure a full charge).
  
  
  

WHAT TO DO IF YOUR LARGE SCREEN MUTE DISPLAY IS OUT OF SYNC WITH THE SYSTEM:

(CAUSE: The problem occurs because your ViewPoint sends out a control signal but does not receive any kind of signal back from the system. There is no means for the control system to detect if the MUTE display is on or off. If your MUTE LOCAL function is quickly activated more than once the system and the display may get out of sync.)

1. Press the MUTE ALL button on your ViewPoint until the eight vertical green mic lights on your Gentner AP-800 are off. When they are off your system is off of mute.
   
2. Get the small remote control that came with your Sony 53" TV Monitor. Use the mute button on it to take the MUTE display off of your large monitor.
   
3. Now your system and large monitor display should be in sync.
   
4. Try it. If you have any questions please call the helpdesk.
   

• Your Viewpoint has two plug-in high-power, rechargeable NiMH (Nickel Metal Hydride) battery "packs". This type of battery resists developing a "memory".
  
• Each fully charged battery can deliver "up to 6 hours of non-stop operation" according to the manufacturer, AMX / PANJA.
  
  

Battery Life Expectancy:

• The manufacturer, AMX / PANJA, states that the Ni-MH batteries used in the Viewpoint will typically last one year. New batteries may be ordered by calling the Video Images Helpdesk 800-488-4336.
  
  

Charging the Battery:

• Leave a battery in the charging cradle for at least 24 hours to ensure a full charge. After recharging place the freshly recharged battery into your Viewpoint. Place the other battery in the charging cradle for recharging.
  
• The Recharging cradle provides a built-in battery charger and an angled desk support for your Viewpoint touch panel. When a Viewpoint is placed on the recharging cradle, the Viewpoint makes contact with the charging pins and the recharging cradle supplies direct power. The recharging cradle also contains a battery compartment to keep your spare battery charged. It takes 24 hours to completely recharge a battery in the recharging cradle without the Viewpoint resting on top.
  
  

Charging Recommendations:

• Swap batteries between the Viewpoint and the recharging cradle as soon as you see a low battery-warning message on your Viewpoint screen.
  
• Recharge one battery at a time with the Viewpoint resting off of the recharging cradle.
  
• If a Viewpoint rests on the recharging cradle the spare battery located inside the recharging cradle stops recharging.
  
• After the recharging cradle fully recharges a battery it stops recharging. Once recharged a battery will very gradually loose its charge even if it is still inside the recharging cradle.
  
  
• AMX / PANJA recommends that after the initial charge, the viewpoint battery may require 2 – 3 full charge/full discharge cycles to obtain it's full capacity.
  
• TIP: If your Viewpoint becomes unresponsive, locks up, or seems to be sending a weak control signal to your system --- swap the battery in your viewpoint for the fully charged spare battery stored in the recharging cradle.
  
  

Direct Power:

• If both of your Viewpoint batteries are low you may operate the Viewpoint resting on top of the charging cradle. The Viewpoint must have a battery inside even when it is being used with direct power. Note below that the Yellow indicator light on the recharging cradle means that you have good contact for full, direct power to the Viewpoint.
  
  

The Three Charging Cradle Lights (LEDs):

• YELLOW = a Viewpoint is properly connected to the recharging cradle.
  
• RED = a low battery is being charged inside the recharging cradle.
  
• GREEN = the battery inside the recharging cradle should be fully recharged.
  
  

Storage:

If you are not going to use your Viewpoint for several days or more, it is recommended that you leave it out of the charging cradle. When you are ready to use it again, swap batteries and recharge the battery in the charging cradle for at least 24 hours to ensure a full charge. After recharging swap batteries again and you will be ready to use your Viewpoint with a fully charged battery.

VIEWPOINT TIPS

Echo Problems

• Reduce Your Room Volume:
  
  • If the site you are connected to says they are getting an echo back when they talk to you, first try turning your speaker volume down using the lower right purple button on your ViewPoint controller.
    
• Resetting your Gentner Echo Canceller:
  
  • 1. Press the System button at the top of the main screen.
    
  • 2. You should now have the System Screen on your Viewpoint (the screen that shows your battery level under the word SYSTEM).
    
  • 3. Press the lower right corner of the screen three times. That will reset your Gentner Echo Canceller.
    
    

Taking the Beep Sound function off of your ViewPoint.

• Some folks may not want their ViewPoint to beep after each button push, or they may want it to be louder or quieter.
  
• From the system screen, press the upper left corner of the screen.
  
  

What to do if your ViewPoint Controller freezes up: The Heimlich Maneuver!

• If your ViewPoint Controller freezes up (no beeps, can't change screens even after trying to replace battery) try this!
  

1. Place your thumb on the middle of the ViewPoint Screen.
   
2. With your thumb still in place, remove the battery from the ViewPoint.
   
3. Thumb still in place, put a fully charged battery back in.
   
4. Remove your thumb.
   

• Your ViewPoint should be unfrozen. If not, try process again or try a different battery.
  
  
  

MICROPHONE TIPS

• Problem - Audio Buzz.
  
  • If you have desktop microphones that you are not using, be sure to disconnect them at the point where the XLR plug plugs into the back of the console. If you leave the cable plugged in without the micrphone attached the sites you are connected to may hear an audio buzz.
    
  • Keep your microphone cables and mics away from your Preview Monitor or any other CRT devices.
    
    
• Lapel Microphones.
  
  • Lapel Microphones are your best choice for a single presenter, especially when there are machine or audience noises present in a room with ceiling microphones.